On June 8th, during a code deployment, an implementation script failed to complete as expected. The issue resulted in the unavailability of all CVV related operations within the TokenEx platform including CVV modes of the iFrame, TokenizeFromEncryptedValues API calls, and TGAPI detokenize calls that referenced a stored CVV. The unavailability of the CVV database resulted in clients receiving “CVV Value not present for supplied token.” or “TokenEx iFrame error” error messages when attempting to utilize these services.
The TokenEx Deployment team was alerted to the CVV error messages and began investigating immediately.
Once the source of the errors was identified, the Deployment team corrected the issue. Normal platform operations resumed immediately after the fix was put in place.
Timeline of events: • 1058 Logging shows client errors related to CVV • 1103 Operations/Deployment team began investigating the issue • 1239 Operations/Deployment team identifies source of the issue • 1245 Service restored
Additional monitoring has been put in place to minimize impact of a similar event that occurs in the future.