All Systems Operational
API Operational
Payment Gateway Services Operational
Batch Operational
Customer Portal Operational
Hosted Tokenization Pages Operational
Test Enviroment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Production MFT Platform Updates Jun 29, 13:00-13:30 CDT
Scheduled Maintenance Notification

Test MFT Platform Update (test-batch.tokenex.com) scheduled for June 1, 2021 at 1300-1330 CST
EU MFT Platform Update (eu-batch.tokenex.com) scheduled for June 15, 2021 at 1300-1330 CST
Production MFT Platform Update (batch.tokenex.com) scheduled for June 29, 2021 at 1300-1330 CST

During this maintenance window, TokenEx will be applying vendor supplied updates to our Managed File Transfer Platform.

Impact:
Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the SFTP endpoint (batch.tokenex.com). While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other TokenEx services.
If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Sincerely,
Your TokenEx Team
Posted on May 25, 09:25 CDT
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021
Resolved - There has been no further impact to our systems. We are working with our cloud vendor to determine the root cause.
Jun 19, 14:30 CDT
Monitoring - An partial outage impacting a subset of clients occurred at 9:31:38 CDT and ended at 9:34:06 CDT. A preliminary investigation shows an intermittent database issue caused by a failure in our cloud infrastructure.
Jun 19, 11:00 CDT
Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - On June 8th, during a code deployment, an implementation script failed to complete as expected. The issue resulted in the unavailability of all CVV related operations within the TokenEx platform including CVV modes of the iFrame, TokenizeFromEncryptedValues API calls, and TGAPI detokenize calls that referenced a stored CVV. The unavailability of the CVV database resulted in clients receiving “CVV Value not present for supplied token.” or “TokenEx iFrame error” error messages when attempting to utilize these services.

The TokenEx Deployment team was alerted to the CVV error messages and began investigating immediately.

Once the source of the errors was identified, the Deployment team corrected the issue. Normal platform operations resumed immediately after the fix was put in place.

Timeline of events:
• 1058 Logging shows client errors related to CVV
• 1103 Operations/Deployment team began investigating the issue
• 1239 Operations/Deployment team identifies source of the issue
• 1245 Service restored

Additional monitoring has been put in place to minimize impact of a similar event that occurs in the future.
Jun 8, 11:00 CDT