ISP Issues

Incident Report for TokenEx

Resolved

Update from upstream provider(Telia): "Our core team has resolved an issue on our backbone causing U.S. customers packet loss."

Posted Jun 09, 2016 - 15:17 CDT

Monitoring

All alerts on response time violations for both the Transparent Gateway API and Payment Services have cleared at this time. We will continue monitoring the situation.

Posted Jun 09, 2016 - 14:38 CDT

Identified

The upstream provider Telia is having issues. Although we a have removed them from service, traffic in or out of our network may be traversing across an active Telia link outside of our control.

Posted Jun 09, 2016 - 14:24 CDT

Investigating

Hello, we are currently investigating reports of an issue with an upstream provider. We have removed the upstream provider from our services while we investigate.

Posted Jun 09, 2016 - 13:50 CDT