APIv2 Service Disruption

Incident Report for TokenEx

Resolved

We experienced an outage on our APIv2 endpoint from 7:17 p.m. CT to 8:54 p.m CT. last night ( 12:17 PM to 1:54 PM UTC ).
We apologize for the disruption and understand the impact this has on your business. We're actively working on long-term stability improvements, including implementing active-active and protective edge network solutions.
If you believe your transactions were affected, please create a support ticket or reach out to your Customer Success Manager (CSM) for assistance.

Posted Aug 12, 2025 - 16:17 CDT