Summary: A partial outage of the Payment Services occurred. The issue did not affect all transactions during this time and did not affect any other TokenEx services.
Root Cause: In preparation for the transition to the new environment, a service provider was configuring L2L VPN connectivity between the two networks and inadvertently made a change that affected DNS resolution.
Resolution: The human error was reverted an DNS resolution resumed.
Prevention: TokenEx has worked with the service provider to prevent this type of issue going forward. The service provider has agreed to modify internal processes to support a peer review before any non-standard changes such as this are made.