Notice of Degradation of Service - US Production

Incident Report for TokenEx

Resolved

Between 12:40pm and 12:42pm CST, a network traffic degradation was detected. Service has been restored, but some clients may have experienced issues accessing the U.S. platform during this time.

Posted Jun 19, 2025 - 13:19 CDT

This incident affected: U.S. Data Center (iFrame, API v1, API v2, Transparent Gateway API v1, Transparent Gateway API v2, Payment Services v1 (Active Merchant), Payment Services v2, Batch/MFT, Test Environment).