US1(DFW) External Connectivity

Incident Report for TokenEx

Resolved

We have not seen any more connectivity issues and are marking this incident as resolved.

Posted Aug 16, 2019 - 17:02 CDT

Monitoring

External connectivity and response times appear to be back to normal. We are continuing to monitor.

Posted Aug 16, 2019 - 15:54 CDT

Investigating

We are investigating a possible connectivity issue with our US1(DFW) data center. More updates will be provided as they are available.

Posted Aug 16, 2019 - 15:44 CDT

This incident affected: U.S. Data Center (iFrame, API v1, Payment Services v1 (Active Merchant), Batch/MFT, Client Portal).