All Systems Operational

Uptime over the past 90 days. View historical uptime.
U.S. Data Center Operational
90 days ago
100.0 % uptime
Today
iFrame Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 Operational
90 days ago
100.0 % uptime
Today
Transparent Gateway API v1 Operational
90 days ago
100.0 % uptime
Today
Transparent Gateway API v2 Operational
90 days ago
100.0 % uptime
Today
Payment Services v1 (Active Merchant) Operational
90 days ago
100.0 % uptime
Today
Payment Services v2 Operational
90 days ago
100.0 % uptime
Today
Batch/MFT Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Test Environment Operational
90 days ago
100.0 % uptime
Today
E.U. Data Center Operational
90 days ago
100.0 % uptime
Today
iFrame Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 Operational
90 days ago
100.0 % uptime
Today
Transparent Gateway API v1 Operational
90 days ago
100.0 % uptime
Today
Transparent Gateway API v2 Operational
90 days ago
100.0 % uptime
Today
Payment Services v1 (Active Merchant) Operational
90 days ago
100.0 % uptime
Today
Payment Services v2 Operational
90 days ago
100.0 % uptime
Today
Batch/MFT Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TokenEx Status Page Is Moving [ACTION REQUIRED] Jan 30, 2026 10:00-11:00 CST

We are consolidating all status and operational updates onto one central IXOPAY status page. This move simplifies communication and gives you more control over the updates you receive.

The TokenEx status page you are currently viewing will be fully retired on Friday, January 30, 2026.

To continue receiving critical notifications about system health, incidents, and maintenance, you MUST re-subscribe on our new page before the retirement date.

How to Get Your New Updates
Visit the New Page: IXOPAY Status Page https://status.ixopay.com/

Subscribe: Once there, simply click to subscribe. You will be able to choose only the specific components relevant to you (like Payment Orchestration, Universal Tokenization, etc.). This means you only get alerts that matter to your services.

Future Updates: The new page will also be the central location for release notes and all platform service health alerts.

Please ensure you subscribe before Friday, January 30, 2026 to avoid missing any important service notifications.

Thank you for your cooperation during this transition.
Posted on Dec 08, 2025 - 15:46 CST
Dec 19, 2025

No incidents reported today.

Dec 18, 2025
Production Patching Maintenance (US Region)
Completed - The scheduled maintenance has been completed.
Dec 18, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 05:00 CST
Scheduled - The TokenEx Production Environment (US) will undergo scheduled Production patching on Thursday, December 18th, from 5am CST (10am UTC) to 7am CST (12pm UTC).

Impact: All production services are expected to remain fully operational throughout this maintenance window.

If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Dec 16, 15:41 CST
Dec 17, 2025
Tokenization Service SSL Certificate Renewal
Completed - The scheduled maintenance has been completed.
Dec 17, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 09:00 CST
Scheduled - We are performing a routine renewal of the SSL/TLS certificate for our Universal Tokenization API.

Component Affected: Universal Tokenization (specifically for the endpoint api.tokenex.com).

Who is Affected: Customers utilizing the api.tokenex.com endpoints

Start Time: Wednesday, December 17 at 9:00 AM Central Time (CT) / 3:00 PM UTC
End Time: Wednesday, December 17 at 11:00 AM Central Time (CT) / 5:00 PM UTC

Expected Impact: Little to no impact is anticipated. This is a planned maintenance to ensure continued service security and connectivity. In the unlikely event of an issue, we have a rollback plan to revert to the current certificate.
Dec 16, 16:27 CST
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Service Interruption: APIv2 (Resolved)
Resolved - Between 10:59 PM and 11:09 PM UTC, the APIv2 service experienced a brief issue impacting a small percentage of production traffic. Service availability was fully restored at 11:09 PM UTC.

The system's automatic recovery process for this specific node failed to initiate as expected, resulting in a temporary loss of availability for customers routed to that node. The cause of the failure has been identified and corrected.

We are implementing additional monitoring checks and proactive remediation steps to specifically detect and instantly isolate similar scenarios in the future.
Dec 11, 17:58 CST
Dec 10, 2025
Planned Maintenance: TEST/Sandbox Failover Test
Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:15 CST
Scheduled - We are performing a scheduled, mandatory test of our disaster recovery and failover process for the TEST/Sandbox Environment. This exercise is essential for ensuring the resilience and continuity of our services.

Key Details:
Environment Affected: TEST/Sandbox Environment (Only)
Affected Component: Universal Tokenization
Start Time: Thursday, December 11th, 2:15 am UTC
End Time: Thursday, December 11th, 3:00 am UTC

Customer Impact:
Service: Universal Tokenization in the TEST/Sandbox Environment.
Anticipated Outage: We anticipate an outage of less than 30 seconds during the failover process.
Impact: During this brief window, some transactions may experience timeouts.
Worst-Case Outage: 15 minutes.

We appreciate your patience as we conduct this vital test to maintain our high standards of service reliability.
Dec 10, 10:45 CST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

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